Showerboard Terms & Product Availability Guidelines

At Showerboard, we offer a wide range of shower panels and wall boards, including both stocked and made-to-order products. To help you place your order with confidence, please read the following terms carefully.

Made to Order Products

Made-to-order products are manufactured specifically to your chosen colour, style, finish, and size. These items are not held in stock and production only begins once your order has been placed and confirmed.

Because these products are custom made:

• Delivery times are longer than standard stocked items

• Estimated lead times will be provided at the time of ordering

• Extra care must be taken when selecting options

Checking Colour, Shade & Finish

Colours and finishes may appear slightly different on screens. For this reason, we strongly recommend:

• Checking shade, colour, texture, and finish before ordering

• Requesting a sample if you would like to see the material in person

Showerboard offers sample options so you can confirm:

• Colour

• Styling

• Texture

• Overall appearance

Once you are satisfied with a sample, you can proceed with confidence.

Returns & Refunds – Made to Order

As made-to-order products are custom manufactured:

• Returns are not accepted

• Refunds are not available once an order is placed

The only exception is if the product arrives damaged.

In case of damage:

• Notify us within 48 hours of delivery

• Provide clear photographic evidence

This allows us to raise a claim with the manufacturer and arrange a replacement or resolution. Claims reported after 48 hours may not be accepted.

Ordering Made to Order Products in Different Sizes

Some shower wall systems can be supplied in different panel sizes and layouts. When ordering these products:

• Download the configuration file / form

• Complete all measurements clearly

• Indicate panel placement and orientation

• Note any cut-outs or special requirements

• Email the completed form to info@showerboard.co.uk before production

This ensures panels are manufactured correctly and avoids sizing or layout issues.

Ready to Dispatch

“Ready to Dispatch” means the product is normally available from the manufacturer and is expected to be in stock.

As products are supplied directly by manufacturers, we cannot guarantee live stock levels at all times. However, if a product is marked as Ready to Dispatch, it should usually be available and can be dispatched quickly.

If there is any unexpected stock issue, we will contact you promptly.

Back to Order

“Back to Order” means the product is currently not in stock with the manufacturer but can be ordered.

• Lead times will be longer than standard

• Estimated delivery times will be provided once confirmed by the manufacturer

Out of Stock

“Out of Stock” means the product is currently unavailable and cannot be ordered at this time.