Showerboard Price Match Promise
Have you found an item we display for less on another website?
At Showerboard, we aim to offer great value alongside quality products and trusted service. On selected products, shown with our Price Match Promise symbol, we are happy to consider matching a lower price found elsewhere, subject to the terms and conditions below.
We regularly check our prices against our main competitors to stay competitive, but if you do spot something, give us a quick call and we’ll do our best to provide our first-class customer service and products all at the same price or better!
What Our Price Match Promise Means
If you find the same product available at a lower price from an eligible UK retailer, we will do our best to match that price. This ensures you can shop with confidence at Showerboard, knowing you are getting a fair and competitive deal.
Eligibility Criteria (Like-for-Like Products)
To qualify for our Price Match Promise, all of the following conditions must be met:
The product must be exactly the same (like for like), including:
Same brand and manufacturer
Same model, size, colour, finish, specification, and SKU where applicable
The product must be:
Brand new
Supplied in original packaging
Not clearance, ex-display, refurbished, end-of-line, damaged, seconds, or customer returns
The product must be currently in stock and available to purchase from both Showerboard and the competitor at the time of the request.
Eligible Competitors
We will only consider price match requests from reputable UK retailers that meet the following standards:
Operate as a legitimate UK business
Have an established, professional website
Operate a physical showroom or trade counter
Provide customer service support (phone, email, or in-store)
Hold a strong reputation, typically supported by a high volume of positive reviews
This ensures we are comparing like-for-like not only on product but also on service, support, and reliability.
Exclusions
Our Price Match Promise does not apply to:
Private sellers or individual traders
Online marketplaces such as eBay, Facebook Marketplace, Gumtree, or similar platforms
Auction sites or bidding-based sales
Clearance, outlet, liquidation, or closing-down sales
Trade-only, members-only, or invitation-only pricing
Prices that include promotional bundles, free gifts, cashback, or conditional discounts
Pricing errors or misprints on competitor websites
Prices that rely on discount codes, vouchers, or finance incentives not available to the general public
Delivery, Installation & Additional Costs
The price match applies to the product price only
Delivery, installation, removal, or any additional service charges are excluded unless they are clearly included in both prices and are directly comparable
Where a competitor price excludes VAT or delivery, we will compare on a like-for-like basis
How to Request a Price Match
To request a price match, please contact our team before placing your order and provide:
A direct link to the competitor’s product page
Confirmation that the product is in stock
Any relevant details to confirm it is an identical product
Our team will review your request and confirm whether it qualifies under our Price Match Promise.
Our Right to Refuse or Withdraw
Showerboard reserves the right to refuse any price match request that does not meet these terms
We may limit the number of price match requests per customer
The Price Match Promise may be withdrawn, amended, or suspended at any time without prior notice
Price matching is offered at our discretion and is subject to verification
General
The Price Match Promise cannot be applied retrospectively to completed purchases
The Price Match Promise cannot be combined with other offers, promotions, or discount codes unless stated otherwise
All decisions made by Showerboard regarding price matching are final
If you have any questions about our Price Match Promise, please contact our customer service team at info@showerboard.co.uk, who will be happy to help.
Showerboard – quality products, trusted service, and fair pricing.